Privacy Policy

Heaven Helpers are committed to protecting your privacy and this page sets out our Privacy Policy.  

By using our public web site and services, you are agreeing to be bound by this Privacy Policy. We want to offer you the best possible experience when using our web site, so additional functions, features, products or services may be incorporated into the site in the future. As a result, there may be changes to this document so please remember to check it from time to time.  

You may browse our web pages and read about our products and services without providing any personal information whatsoever.  If you request information or contact us via any of our website forms, we may request your name, address, telephone number and email address and any other relevant details directly related to servicing your enquiry. 

If you notify us that you are no longer interested in receiving information from us, we will permanently remove your personal information from our records.  We may automatically collect non-personal information about you – such as the type of Internet browsers you use or the site from which you linked to our web site. You cannot be identified from this information and it is used only to assist us in providing an effective service. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Site with information relating to the number of users linking to our Site from their sites. You cannot be identified from this information.  

Heaven Helpers follows strict security procedures to safeguard your personal information from unauthorised access and improper use, accidental loss, destruction and damage. We will continue to update these measures as new technology becomes available. 

We will retain your information for a reasonable period or as long as the law requires, unless you notify us that you no longer wish your details to be held on file.  ​We shall not be responsible for any errors or omissions contained in this website and reserve the right to make changes, without notice. The site may provide links to other websites. This does not signify that we endorse or have any responsibility for the content of, or any transactions that you enter into relating to those linked websites.  

To provide you with a better experience of our web site, we may store some information (commonly known as a “cookie”) on your computer or other access device. When you visit our site, we can access the cookie and will use it to improve your experience of our site. You can erase or block cookies from your computer if you want to but, if you do, you may not be able to access some of the features of our site. See our Cookie Policy in the footer of this website or visit www.aboutcookies.org if you want more information on this type of file.  

If you have requested information or contacted us, your details will be held on our database for the purpose of administration.  Your details will not be passed to any third party or contractors associated with it unless we are legally entitled or obliged to do so (for example, if required to do so by a court order or for the prevention of fraud or other crime).  

We will from time to time email you with information about news, events or special offers. Please utilise the ‘Unsubscribe’ facility within these emails if you do not wish to receive further communications.  If you inform us that you no longer wish to receive communications from us, your personal details will be permanently removed from our database.  

The source of website usage data is Google Analytics and Go Daddy. We use MailChimp as our marketing automation platform in accordance with their Privacy Policy.   

Third Party sites 

We are not responsible for the content, privacy policies and practices of other websites even if you access those sites using links from our website. We recommend that you check the policy of each site you visit. Likewise, if you linked to our site from another site, we are not responsible for the content, privacy policies and practices of the owners/operators of that site.  

Financial Data 

Financial transactions relating to our services may be handled by our payment services providers; Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.  ​

Retaining and Deleting Personal Data 

This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.  Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. 

We will determine the period of data retention based on the following criteria: 

(a)    the period of retention of enquiry data, notification data and correspondence data, will be determined based on the period between consent being given and consent being withdrawn. If consent is withdrawn then enquiry data, notification data and correspondence data will be deleted. 

(b) Where personal data is held for the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract AND you have consented then the period of retention of personal data will be determined based on the period between consent being given and consent being withdrawn. If consent is withdrawn, then personal data will be deleted. 

(c)  Where personal data is held for the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract AND you have not consented then the period of retention of personal data will be determined based on the current legal requirement to maintain transactional records. Once that period has elapsed then personal data will be deleted.  Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.  

Your rights In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.  

Your principal rights under data protection law are: 

(a)    the right to access; 

(b)    the right to rectification; 

(c)    the right to erasure; 

(d)    the right to restrict processing; 

(e)    the right to object to processing; 

(f)    the right to data portability; 

(g)    the right to complain to a supervisory authority; 

(h)    the right to withdraw consent.  

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can request copies of your personal data by e-mailing louise@heavenhelpers.co.uk. 

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.  

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.  

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.  

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.  

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.  

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.  To the extent that the legal basis for our processing of your personal data is: 

(a)    consent; or 

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. 

However, this right does not apply where it would adversely affect the rights and freedoms of others.  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. 

You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.  

You may exercise any of your rights in relation to your personal data by written notice to us by e-mailing louise@heavenhelpers.co.uk .

Data protection officer 

Our data protection officer’s contact details are: 

The Data Protection Officer, 

Heaven Helpers Limited,

Cawley House,

149-155 Canal Street,

Nottingham

NG1 7HR

If you have any queries, please contact us by telephone or email louise@heavenhelpers.co.uk Telephone: 07759 410047